Diversified Community Services

Diversified Community Services

Housing Counselor

Position Overview:  

The Housing Counselor duties entail providing direct engagement and housing counseling services to clients who come into the Dixon House with housing issues, such as potential first-time homebuyers; those who have defaulted in mortgage payments; or persons who have other housing problems and/or energy assistance needs.

Key Responsibilities:

  • Complete comprehensive intake assessment that includes review of credit history, income, and savings to determine eligibility for housing, energy, and other Diversified assistance programs.
  • Perform pre-purchase and default and delinquency housing counseling in accordance with PHFA, DHCD, OSH and national industry standards and best practices.
  • Must have successfully completed three courses: H0109: Foreclosure Basics, H0435RQ: Foreclosure Prevention, and H0307: Foreclosure Case Study Practicum, in order to be eligible to attend diversion court.
  • Work with banks, realtors, and lending institutions to meet the needs of our clients 
  • Perform all case management system duties in RX Office-HUD, and CaseWorthy. 
  • Pull, analyze and make recommendations as it relates to clients’ credit standing.
  • Help facilitate PHFA workshops that meet the financial needs of clients (anti-predatory lending, financial management).
  • As appropriate attend meetings, trainings, and housing-related events.
  • Work with utility companies, arrange agreements, perform client advocacy.
  • Help coordinate client services with NEC energy assistance staff. 
  • Perform other job duties as assigned.
  • Other Skills:
  • Housing Counseling & Foreclosure Prevention and Diversion Court certifications strongly preferred.
  • Ability to manage multiple funding streams (PHFA, DHCD, OSH, ECA)
  • Computer proficient; strong verbal and written skills.  
  • Ability to interact with potentially difficult, stressed clients.
  • Ability to work and function under stressful settings.
  • Ability to work in a high-paced setting while maintaining professional standards when dealing with clients, lenders, and other agencies. 
  • Good organizational skills and ability to prioritize job tasks.
  • Strong computer skills, including good working knowledge of MS Office Suite and housing databases. 

Required Knowledge, Skills and Abilities

This position also requires a solid, self-directed individual who can excel both independently and as a team player in a fast-paced environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Computer Skills:  

Solid knowledge of MS Office including WORD, EXCEL, and PowerPoint.  The ability to communicate with all levels of the organization. Proficient in Housing Counseling Databases, including RX Office-HUD, and HMIS.



To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings

Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth

Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans

Minimum Education and Experience

Associates degree preferred. Equivalent education and experience considered.

Salary based on experience and current housing counselor certifications.

Work Locations

Dixon House
1920 South 20th Street, Philadelphia PA 19145

Interested applicants should send a cover letter, resume and three (3) references to Patricia McClay at pmcclay@dcsphila.org or mail to 1529 S. 22nd Street, Philadelphia, PA 19146.